P4CRM Customer Contact, Sales and Service Management Solutions for Groove Workspace Now Available in North America

Peer development GmbH and Parallelspace Corporation announce partnership to provide local North American marketing, sales and customer support for P4Suite family of affordable customer contact, sales and service management solutions.

FRANKFURT, GERMANY and TORONTO, CANADA – January 24, 2003 – Peer development GmbH and Parallelspace Corporation, leading providers of collaborative business solutions and services for Groove Workspace, today announce their partnership to provide local North American marketing, sales and customer support for the P4Suite family of affordable customer contact, sales and service management solutions: P4CRM, P4Service and P4Info.

“The P4Suite family of business solutions for Groove Workspace is helping businesses in every corner of the world to manage customer information more easily, track customer interactions more effectively, and improve sales and support performance overall,” said Joachim Weber, CEO of peer development GmbH. “We have been working with Parallelspace as both a customer and partner for more than nine months and are very pleased to have them represent our business solutions in North America.”

“P4CRM delivers immediate business value for small- to medium-sized companies seeking a lower-cost, flexible customer relationship management solution. Today’s partnership announcement ensures that P4CRM customers in our two largest markets, North America and Europe, will be supported by two of our most experienced business partners,” said David Scult, Vice President Alliances at Groove Networks.

P4Suite is easy to use and ideally suited to the needs of small and medium-sized businesses. P4Suite links customer contact information with each customer’s complete relationship history — meetings, commitments, calls, tasks, proposals, e-mails, and more. Business productivity is increased through easier management of customer contact information, improved sales opportunity tracking, evaluation and reporting as well as superior handling of customer support requests.
Owning and maintaining server hardware and software is both a costly and time consuming activity – especially for small and medium size businesses. Running the serverless P4Suite on the Groove Networks distributed application platform eliminates the need for costly servers while supporting the highest levels reliability and manageability.

“At Parallelspace, we use P4CRM as our primary business platform. P4CRM is used for recording, tracking and managing all of our customer interactions, sales opportunities and follow-up activities. It is a perfect solution.” said Michael Herman, Founder and CEO of Parallelspace Corporation. “Every employee has secure, reliable access to our customer information in the office, at customer locations or on the road – with no server hardware or software to maintain.”

P4CRM - Customer Relationship Management Solutions

P4CRM is an affordable, integrated solution that enables companies to manage customer information more easily, track customer interactions more effectively, and improve sales and support performance overall. Buying and owning a 5-user P4CRM solution is costs less than the price and maintenance for a single business PC.

P4Service - Customer Service Solutions

P4Service is a complete Groove-based business solution for customer support centers, help desks and call centers. Fully integrated with P4CRM for customer contact management, P4Service is a complete customer support tracking and reporting solution that uses your existing P4CRM contact information.

P4Info - Documentation Management Solutions

P4Info is an Electronic Document Management System (EDMS). It is a computerized environment which enables the creation, capture, organization, storage, retrieval, manipulation and controlled circulation of versioned documents in an electronic format.

To celebrate this new partnership, customers who purchase P4CRM before February 28, 2003 will receive a 10% discount. Customers who purchase 5 or more P4CRM licenses will receive the same 10% discount in addition to their existing volume license discount. More information is available from the Parallelspace website (http://www.parallelspace.net/products/p4crm.htm).

About peer development GmbH (http://www.peer-development.com)

peer development GmbH is a business software and services company located near Frankfurt, Germany and is a founding Groove Networks, Inc. business partner. Peer development is a leading developer of customer contact, sales and service management solutions for the Groove Networks distributed business collaboration platform.

About Parallelspace (http://www.parallelspace.net)

Parallelspace Corporation, founded in 2001, is a business collaboration software, services and training company based in Toronto, Canada and is one of the founding members of the Groove Networks, Inc. business partner program. Parallelspace offers turn-key solutions, training, custom software development, systems integration and strategic planning services, and has an established reputation for delivering reliable and effective solutions. Parallelspace combines technical expertise and a focus on business objectives to deploy the right enterprise-class solutions for our customers. Parallelspace customers include Compaq Global Services, Helix Commerce, Lear Corporation, Microsoft Corporation, SalesTeam Canada, and SmartSimple.

About Groove Networks

Founded in October 1997 and headquartered in Beverly, Mass., Groove Networks Inc. provides software and services that enable organizations to extend critical business processes, projects, and meetings across time, space, and organizational boundaries. For more information about Groove Networks™, visit http://www.groove.net.

More Information

More information on the Parallelspace Corporation's family of Truly Collaborative business solutions can be found at http://www.parallelspace.net/solutions and http://www.parallelspace.net/pressroom.

Information on Parallelspace Corporation’s training programs can be found at http://www.parallelspace.net/training.


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For additional information, please contact:

Michael Herman
Founder and CEO
Parallelspace Corporation
(866) SOFTPASS (763-8727) toll-free
(905) 884-8285
mwherman@parallelspace.net

Joachim Weber
CEO
peer development GmbH
(011) 49 661 250 30990
jweber@peer-development.com